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CUSTOMER-SERVICECustomer Service

Contact Center Agent - Sharjah - Bank
Job Vacancies > Customer Service
Only Arab nationalities WHO CAN JOIN QUICKLY are suitable for this job opportunity! Our Client is looking for Contact Center Agents for their 24/7 Banking contact center. Location : Sharjah Employment : On Outsourced payroll Gender : Open Shifts : Rotational (No night shifts for females). Should also be open to work on Holidays / Friday & Saturdays, as per department schedules. Monthly Offerings: AED 4500 + Incentives + Night Shift allowance + Medical Insurance + Annual Air ticket. Role This position is accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers of the Bank. Job Description • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate • Identify and maximize selling and cross-selling opportunities. • Identify customer problems and offer appropriate solutions. • Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. • Participate in Outbound calling programs and other projects and activities when required. • Handling projects and tasks whenever required and asked by the management. • Perform customer transactions accurately and in an efficient manner. Candidate requirements Arab Nationality ONLY 0-3 years' customer service experience, preferably telephonic Should be able to join immediately (max. within a week) (Visit / Tourist / Cancelled residence visa candidates most suitable) English & Arabic communication (Writing, listening and speaking) and interpersonal skills . (will speak majorly to Emiratis hence local dialect is key) Cheerful personality, always with a smile… Pleasant Telephone etiquette. Open to work any time (including holidays) / in all shifts, as per department requirements Competent use of PC Send reply back with your updated CV on bankingoperationscv at gmail dot com and also reply to the below details in order to discuss the following job opening with you. 1. Reason for change / Why do u feel you are fit for this role : Elaborate please 2. Current Remuneration : Salary + benefits in AED 3. Expected remuneration : Salary + benefits in AED 4. Notice period : Immediate / 7 days 5. Passport Expiry : Date (DD/MM/YY) 6. OK to work in any shift / holidays etc. as per department requirements : Yes / No 7. Nationality :
UAE > Sharjah
09 August 2017
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